Frequently Asked Questions

• How does VitalSleep work?

  VitalSleep is an easy to use, adjustable mouthpiece that holds your lower jaw forward to keep your airway open and reduce snoring. By helping to keep your airway clear, you'll experience improved breathing and quiet breathing as you sleep. It uses the same method of mandibular advancement that doctors and dentist use to treat snoring

• How do I fit VitalSleep?

  Simply immerse VitalSleep in hot water for 45 seconds, let it cool for a few seconds more, insert it into your mouth, and gently bite down to create custom teeth impressions. Please follow the instructions included with your order. VitalSleep is available in one slim, and comfortable size. It measures 48 mm (length) x 61 mm (width) x 21 mm (height).

• How do I adjust VitalSleep?

  VitalSleep has left and right plastic, medical grade screws that are easily adjustable to move the lower tray of the mouthpiece forward or back. An adjustment tool is included with your order. Turning each screw clockwise brings the lower jaw forward and increases the opening of your airway.

• How do I clean VitalSleep?

  VitalSleep can be cleaned by using a toothbrush and toothpaste. Denture tablets can also be used. You can also kill 99% of germs and bacteria by purchasing the OAP Mouthpiece cleaner. Click here to learn more.

• What is your money-back guarantee policy?

  Try VitalSleep for 60 nights. If you;nt not happy with it we'll provide you with a 100% refund and a free return label. Simply visit www.vitalsleepreturns.com with your refund request.

• How do I get a free replacement?

  Your VitalSleep order includes free replacements for 2 years. Please visit www.vitalsleepreturns.com or contact us at support@vitalsleep.com if you would like a free replacement. Replacements do not cover lost items or items damaged by pets.

• How do I get a refund?

  Please email us at support@vitalsleep.com or go to www.vitalsleepreturns.com to request your refund.

• Can I place an order by phone?

  Yes. You can speak to a live customer representative to order by phone by calling 1-866-753-3780

• What is your customer service phone number?

  Please contact us at 1-866-753-3780. You can also email us at support@vitalsleep.com.

• Are there any taxes?

  Since VitalSleep is a medical device there is no sales tax in the USA. International orders may be custom feed based on your country's laws which the buyer is responsible for paying.

• How do I check my order status?

  You'll receive a shipping confirmation email with a tracking link. You can use the link provided to check your order status or email us at info@vitalsleep.com with your request. Please check your spam box if you have not received your shipping email.

• When will my order ship?

  Your order will ship the same business day when ordered by 3 pm EST Monday-Saturday. Shipping is currently free for all orders and delivery takes 2-4 business days within the USA. Order shipped outside the USA arrive in 7-20 days.

• Are there any customs fees or taxes for orders shipped outside the USA?

  We pay the shipping cost for orders shipped outside the country. However, the buyer is responsible for any and all customs fees, handling fees, or import taxes that their government may charge their residents.

• Do you ship to countries outside the USA?

  Yes! We ship to most international countries for free. You will receive your order in approximately 7-20 days. Due to COVID-19 mail delays, international orders may require a few more days for delivery.

• How long will VitalSleep last?

  Your VitalSleep device is durable and will last approximately 2 years with normal use.

• What is VitalSleep made of?

  VitalSleep is made of a medical-grade outer plastic and inner thermal plastic that softens to mold to your teeth after heating it in hot water for 60 seconds. The 3 materials are Polypropylene (PP), and Ethylene vinyl acetate (EVA) The screws are nylon. All of the materials have undergone extensive testing that includes toxicology, sensitivity, and biocompatibility assessments.
  
  It does not contain BPA, latex, silicone, or metal. The materials are made in the USA and are formulated for medical applications that require FDA compliance. FDA-cleared means the manufacturer can demonstrate that their product is "substantially equivalent to another (similar) legally marketed device" that already has FDA clearance or approval.

• I grind my teeth. Will VitalSleep help?

  Although VitalSleep is for the reduction of snoring, some users do experience decreased teeth grinding (bruxism).

• Does VitalSleep replace a C-PAP?

  VitalSleep is FDA-cleared to be sold over the counter for the reduction of snoring. It's not a replacement for a C-PAP or other sleep apnea machine. Some medical professionals recommend mandibular advancement devices like VitalSleep for the treatment of obstructive sleep apnea and you should speak to your doctor to determine if a product like VitalSleep is suitable for you.

• Can I wear VitalSleep with braces or retainers?

  Unfortunately, it can not be worn with braces or retainers. The mouthpiece will not fit properly.

• Do you accept medical insurance, FSA, or HSA payments?

  Sorry, we currently do not accept medical insurance. Most FSA and HSA payments will be accepted at checkout.

• Will it work with dentures, partials, or crowns?

  You will need a majority of your teeth for VitalSleep to fit. Partials or crowns must be secure and at least 1-year old. VitalSleep will not fit unless the dentures are worn with the mouthpiece, however, wearing VitalSleep with dentures may be uncomfortable and not recommended.

• What if I do not fit VitalSleep properly?

  We will replace it for free for you to try again. Simply email us at support@vitalsleep.com. Used products do not have to be returned.

• What does it mean that it is FDA-cleared?

  VitallSleep is cleared by the FDA for the reduction of snoring and it is manufactured under strict production guidelines and has undergone biocompatiablity testing to ensure the materials used are approved for use in oral appliances. Help sustain and strengthen the USA economy. Avoid made-in-China products that may have no safety or quality control systems.

• Does VitalSleep treat sleep apnea?

  VitalSleep is for the reduction of simple snoring. We do not recommend it for the treatment of sleep apnea since that is a sleep disorder that should be treated by a medical doctor.

• Can I breathe through my mouth with VitalSleep?

  Yes. VitalSleep will allow you to also breathe through your mouth if needed. Many snorers experience nasal congestion or blockage and therefore are required to be able to breathe through their mouth.

• Will VitalSleep work if I have a large overbite?

  We do not recommend VitalSleep for users with a large overbite since it will not fit.

• What are the contraindications of use?

  Do not use if you have central sleep apnea, severe respiratory disorder, loose teeth or advanced periodontal disease, temporomandibular disorder, have a dental implant less than 1-year old, or are under the age of 18. Use of this device can cause tooth movement or changes to dental occulusion, tooth or gum soreness, pain or soreness to the jaw, obstruction of oral breathing, and excessive salivation.

• Does VitalSleep treat sleep apnea?

  Unless otherwise directed by a dentist or physician, VitalSleep should only be used to reduce snoring.

  Some medical professionals recommend mandibular advancement devices like VitalSleep to treat obstructive sleep apnea and you should speak to your medical doctor or dentist to determine if a product like VitalSleep is suitable for you.

• What are my payment options?

  We accept American Express, Visa, Mastercard, Discover, Health Savings Accounts, and Paypal as forms of payment.

• How do I check my Online Order Status (Tracking info & more)?

  Once we receive your order, you will receive an order confirmation with a tracking link. The link will be updated with a tracking number when your order is shipped.

• Can I receive my order the next day?

  We're sorry but we do not offer next-day delivery at this time. USPS first class mail orders usually arrive in 2-4 days within the USA and we will ship your order the same day when your order is received by 3 pm eastern time.