Frequently Asked Questions

• How does VitalSleep work?

  VitalSleep is an easy to mold and adjustable mouthpiece that holds your lower jaw forward to keep your airway open and reduce snoring. By helping to keep your airway clear you'll experience increased airflow and quiet breathing as you sleep.

• How do I fit VitalSleep?

  Simply immerse VitalSleep in hot water for 60 seconds, let it cool for a few seconds more, insert it into your mouth, gently bite down and press against your teeth. Please follow the instructions included with your order. VitalSleep is available in one slim, and comfortable size. It measures 48 mm (length) x 61 mm (width) x 21 mm (height).

• How do I adjust VitalSleep?

  VitalSleep has a left and right plastic, medical grade screw that are easily adjustable to move the lower half of the device forward or back. An adjustment hex tool is included with your order. Turning each screw clockwise brings the lower jaw forward and increases the opening of your airway.

• How do I clean VitalSleep?

  VitalSleep can be cleaned by using a toothbrush and toothpaste. Denture tablets can also be used. You can also kill 99% of germs and bacteria by purchasing the OAP Mouthpiece cleaner. Click here to learn more.

• What is your money back guarantee policy?

  Try VitalSleep for 60 nights. If you are not happy with it we'll provide you with a 100% refund and a free return label. Simply visit www.vitalsleepreturns.com with your refund request.

• How do I get a free replacement?

  Your VitalSleep order includes 100% free replacements for 2 years for any reason. Please visit www.vitalsleepreturns.com or contact us at support@vitalsleep.com if you would like a free replacement.

• How do I get a refund?

  Please email us at support@vitalsleep.com or go to www.vitalsleepreturns.com to request your refund or free replacement.

• Can I place on order by phone?

  You can speak to a live customer representative to order by phone by calling 1-866-753-3780

• What is your customer service phone number?

  Please contact us at 1-866-753-3780

• Are there any taxes or duties?

  Since VitalSleep is a medical device there is no sales tax in the USA. International orders may be charged taxes and/or duties based on your country's laws in which the buyer is responsible for.

• How do I check my order status?

  You'll receive an shipping confirmation email with a tracking link. You can use the link provided to check your order status at anytime or email us at info@vitalsleep.com with your request. Please check your spam box if you have not received your shipping email.

• When will my order ship?

  Your order will ship the same business day when ordered by 3pm EST Monday-Saturday. Shipping is currently free for all orders and delivery takes 2-4 business days within the USA. Order shipped outside the USA take approximately 7-14 business days.

• Are there any custom fees or taxes for orders shipped outside the USA?

  We pay the shipping cost for orders shipped outside the country. However, the buyer is responsible for any and all customs fees, handling fees, or import taxes that a government may charge.

• Do you ship to countries outside the USA?

  Yes! We ship to most international countries for free. Your will receive your order in approximately 7-10 days. Due to COVID-19 mail delays international orders may require a few more days for delivery. Buyers outside the USA are responsible any custom fees.

• Do I have to return VitalSleep when I request a refund or free replacement?

  No. If the mouthpiece has been molded and used, then you do not have to return it for sanitary reasons. We will process your refund or send you a free replacement.

• How can I track my order?

  Once we ship your order you will receive an shipping confirmation email with a tracking link. You can use the link provided to check your order status at anytime. Please check your spam box if you have not received it.

• How long will VitalSleep last?

  Your VitalSleep device is durable and will last approximately 2 years with normal use. Longevity is dependent upon frequency of use and each user's individual conditions. We will replace your device for free for up to 1 year for any reason.

• What is VitalSleep made of?

  VitalSleep is made of a durable outer plastic and inner thermal plastic that softens to mold to your teeth after heating it in hot water for 60 seconds. The 3 materials are Polypropylene (PP), and Ethylene vinyl acetate (EVA) The screws are nylon. All of the materials have undergone extensive testing that includes toxicology, sensitivity and biocompatibility assessments.
  
  It does not containe BPA, latex, silicone, or metal. The materials are made in the USA, and are formulated for medical applications that require FDA compliance. FDA-cleared the manufacturer can demonstrate that their product is "substantially equivalent to another (similar) legally marketed device" that already has FDA clearance or approval.

• I grind my teeth. Will VitalSleep help?

  Although VitalSleep is for the treatment of snoring, some users do experience decreased teeth grinding (bruxism).

• Does VitalSleep replace a C-PAP?

  VitalSleep is FDA-cleared to be sold over the counter for the reduction snoring. It's not a replacement for a C-PAP or other sleep apnea machine. Some medical professionals recommend mandibular advancement devices like VitalSleep for the treatment of obstructive sleep apnea and you should speak to your doctor to determine if a product like VitalSleep is suitable for you.

• Can I wear VitalSleep with braces or retainers?

  Unfortunately, it can not be worn with braces or retainers. The mouthpiece will not fit properly.

• Do you accept medical insurance, FSA, or HSA payments?

  Sorry, we currently do not accept medical insurance. Most FSA and HSA payments will be accepted at checkout.

• Will it work with dentures, partials or crowns?

  You will need a majority of your teeth for VitalSleep to fit. Partials and crowns must be secure and at least 1 year old. VitalSleep will not fit unless the dentures are worn with the mouthpiece, however wearing VitalSleep with dentures may be uncomfortable and not recommended.

• What if I do not fit VitalSleep properly?

  We will replace it for free. Each order comes with free replacements for 2 years. Simply email us at support@vitalsleep.com. Used products do not have to be returned.

• What are the contraindications of use?

  This device may cause tooth movement or changes in dental occlusion, gum or tooth soreness or pain, pain of soreness of the temporomandibular joint, obstruction of oral breathing, excessive salivation, and changes to your bite.

• Can I breathe through my mouth with VitalSleep?

  Yes. VitalSleep will allow you to also breathe through your mouth if needed. Many snorers experience nasal congestion or blockage and therefore are required to be able to breathe through their mouth.

• Will VitalSleep work if I have an large overbite?

  We do not recommend VitalSleep for users with a large overbite since it will not fit.

• What are the contraindications of use?

  Do not use if you have central sleep apnea, severe respiratory disorder, loose teeth or advanced periodontal disease, temporomandibular disorder, have a dental implant less than 1 year old or are under the age of 18. Use of this device can cause tooth movement or changes to dental occulusion, tooth or gum soreness, pain or soreness to the jaw, obstruction of oral breathing and excessive salivation.

• Does VitalSleep treat sleep apnea?

  Unless otherwise directed by a dentist or physician, VitalSleep should only be used to reduce snoring.

  Some medical professionals recommend mandibular advancement devices like VitalSleep to treat obstructive sleep apnea and you should speak to your medical doctor or dentist to determine if a product like VitalSleep is suitable for you.

• What are my payment options?

  We accept American Express, Visa, Mastercard, Discover and Paypal as forms of payment.

• How do I check my Online Order Status (Tracking info & more)?

  Once we receive your order, you will receive an order confirmation with a tracking link. The link will be updated with a tracking number when your order is shipped.

• Can I receive my order the next day?

  We're sorry but we do not offer next day delivery at this time. USPS first class mail orders usually arrive in 2-4 days within the USA and we will ship your order the same day when your order is received by 3pm eastern time.