How does VitalSleep work?
VitalSleep is an adjustable, customizable boil-and-bite mouthpiece that gently positions your lower jaw forward (mandibular repositioning), to improve airflow into your lungs and allow for quiet breathing while you sleep. Learn more by visiting the How It Works
page and watching the VitalSleep Video
What materials are used to make VitalSleep?
VitalSleep is made of 100% USA sourced and USA manufactured flexible thermoplastic created by Dupont. VitalSleep is BPA-free and latex-free.
What is the shipping and handling cost?
Shipping and handling flat rate costs are only $7.90 for USPS First Class mail. For orders mailed outside the USA the USPS international airmail shipping fee is $8.90. USPS 2nd Day mail is $18.90 and USP shipping costs start at $9.00. We also ship to APO/FPO. Actual cost will be displayed during the checkout process. All orders ship out of our warehouse in New York. There are no additional shipping fees for additional units ordered. Orders shipped outside the USA 10-14 days to be delivered.
VitalSleep is FDA-cleared. What does that mean?
Yes, VitalSleep meets the rigorous safety standards set by the Food and Drug Administration for oral-use, anti-snoring mouthpieces. Many other devices on the market are not FDA-cleared, which means that the safety of their materials and design cannot be guaranteed to be safe. We recommend that you do not purchase any anti-snoring mouthpiece that has not been cleared by the FDA. It has also been declared a Class 1 medical device in the European Union.
Is VitalSleep BPA-free?
Yes, VitalSleep is guaranteed BPA-free.
Is VitalSleep latex-free?
Yes, VitalSleep is guaranteed latex-free.
Where is VitalSleep manufactured?
The VitalSleep Stop Snoring Mouthpiece is proudly manufactured in the USA, using all USA-sourced materials.
How do I know VitalSleep will fit me?
VitalSleep is available in two sizes, to fit regular and small mouths. We normally recommend regular for men and small for women, because women's mouths tend to be smaller. It also has an adjustable sliding mechanism for lower jaw positioning. Our boil-and-bite customization ensures that VitalSleep will mold to the exact shape of your mouth (not teeth) allowing for a naturally-feeling fit. Small will also fit men with smaller mouths.
What comes with my VitalSleep?
-Protective, durable, secure storage case
-Sliding bite separator ensure proper fit
Can VitalSleep be used with dentures?
If the dentures are kept in the mouth while sleeping then VitalSleep can be used. VitalSleep will not work if the dentures are removed when sleeping. If you wear partial dentures then you would need the majority of your front teeth if the dentures are removed at night. We are unable to guarantee it will work until a user tries VitalSleep. As always we offer a 30 day money back guarantee for any reason and 1 year of free replacements.
Will there be any recurring charges to my account?
No. VitalSleep does not employ bait-and-switch tactics, fine print, or recurring charges. You pay only once, at the time of purchase, and you will never be billed or charged again. Other devices offer a low trial offer, and then will charge your account, much more than what you'll pay for VitalSleep.
I need my order tomorrow. Do you ship via next day mail?
Please contact us at email@example.com. If we receive your order by 2pm EST we most likely will be able to ship to you via USPS Express Next Day Mail for $20.00.
Do you ship to APO/FPO addresses?
Yes, APO (Army Post Office) and FPO (Fleet Post Office) addresses are considered domestic addresses, even if the recipient is stationed on foreign soil. All items sent to an APO / FPO address are sent through the US Postal Service.Please select USPS First Class mail during checkout.
What do you mean by free replacements?
Just that! When you place your order, you will be directed to a page with your personal account number and purchase information. Print and save this information. If, for any reason, you need to replace your VitalSleep, we will send you replacements, free of charge, for one year from your purchase date.
How do I use a coupon or promotional code and how many may I use?
Simply enter the code EXACTLY as seen in either one of the coupon code fields shown on the checkout pages. Only 1 coupon code per order may be used. Combining multiple codes is not allowed.
Does VitalSleep come with a guarantee?
Yes, VitalSleep offers a 30-day, 100% satisfaction guarantee. And we will replace your VitalSleep with new devices for 1 year after purchase, for any reason, at no additional cost. We also allow free replacements for any reason for 1 year.
Is VitalSleep suppose to mold to each individual tooth?No, VitalSleep provides a general impression and fit to a person's mouth.
Will I be charged sales tax?
While there is no state or city sales tax on VitalSleep, as of January 1st 2013 there is federal exercise tax of 2.3% of the product price on FDA Cleared medical devices. This tax is not calculated on the S&H price.
VitalSleep is available in two sizes. Which one is right for me?
If you are not sure which size is right for you, we normally recommend the regular size for men and the small size for women. The smaller size is approximately 10% smaller in size than the regular size. If you purchase the wrong size, we will replace it for you immediately. Here are the precise dimensions:
REGULAR - Width 58.3mm or 2.3", Height 26.8 mm or 1.06", Length 49.7mm or 1.95"
SMALL - Width 53.3mm or 2.09", Height 24.5mm or .964", Length 44.2mm or 1.74"
Can I purchase a VitalSleep gift certificate?
When does my 30-day guarantee start?
Your 30 day guarantee starts the day you receive your order. Unlike our competitors, we do not begin your guarantee period on the day the order is placed. Request for a refund must be made within this 30 day period.
How long will it take for my VitalSleep to arrive?
Orders are processed within 1-2 business days. Delivery times depend upon the shipping option you select during checkout: USPS Regular Mail: Approximately 3-5 business. Orders Shipped Outside USA: Approximately 10 days. Since these are estimated time periods, shipping costs are not refundable if your product does not arrive within the estimated time periods.
What countries do you ship to?
VitalSleep ships internationally. Simply select your country in the drop-down menu during the checkout process. If you have any questions or do not find your country, please contact us for help at firstname.lastname@example.org. PLEASE NOTE: Shipping and handling total presented at checkout does NOT include duties, tariffs or related brokerage fees. Customers are responsible for these additional charges upon delivery.
Do you offer online tracking?
Yes, you may track your order online by entering your zip code and 5 digit order number into the fields on this page Track Your Order
. You will also receive a tracking number via email once your order ships.
Can VitalSleep be purchased in a store?No, VitalSleep can only be purchased through our website. VitalSleep is designated by the FDA as a Class II medical device, and cannot, therefore, be purchased over the counter.
I am having trouble affording VitalSleep. Can you help?
Yes, we want people to receive the best support available for better sleep. Please contact us at email@example.com with your financial hardship request. We will review each request individually.
How do I get a replacement?
When you purchase your VitalSleep, you will be directed to a page detailing your order. Save, print, and file this information. When you require a replacement, simply go to our Returns and Replacements page
and submit your request. If you have any difficulty or questions, please contact us: firstname.lastname@example.org
How do I return VitalSleep?
You may return VitalSleep for any reason within 30 days of receiving your order. Please click here
Do you pay shipping costs on returns?
No, Return shipping costs are the buyer's responsibility. S&H costs are not refundable if a refund is requested.
Do I pay shipping for free replacements to me?
No, VitalSleep will cover the shipping on all replacement devices to you.
How do I clean my VitalSleep?
We recommend cleaning your VitalSleep after each use, with warm water, a toothbrush and toothpaste. You may also use denture cleaner. Store in the included protective case.
Where should I keep my VitalSleep when not in use?
VitalSleep comes with a durable, securely-closing case. Keep it in a safe location, away from pets and children.
How long will VitalSleep last?
Your VitalSleep Stop Snoring Mouthpiece last at least a year and depends on frequency of use and each individual. We will send you free replacements for up to 1 year for any reason.
Can I breath through my mouth or my nose with VitalSleep?
Yes, you can sleep as you normally do, breathing through your mouth or nose, and in any position.
How do I insert the separator and what is it for?
Insert the separator through the back side of the device, so that the handle sticks out the front. It must be securely in place when biting into the device in order to prevent the top and bottom from bonding to each other as you mold VitalSleep to fit. Remove it after fitting and wearing to sleep.
What is the included hex key for?
The mini hex key is provided to allow you to adjust your VitalSleep mouthpiece to adjust to your own bite. The slide mechanism moves forward up to 7mm, so the most comfortable and effective position for you can be obtained.
Does VitalSleep treat sleep apena?
VitalSleep is indicated only for the treatment of simple snoring. It is not intended to treat any other sleeping disorder, including apnea. Please consult a medical doctor for the treatment of other sleep disorders.
I grind my teeth at night. Will VitalSleep help me?
VitalSleep may provide some relief from teeth grinding (bruxism), but VitalSleep is designed only to treat simple snoring.
Why must I fill out VitalSleep's health questionnaire?
VitalSleep is designated by the FDA as a Class II medical device. Because of its status, purchasing a VitalSleep Stop Snoring Mouthpiece requires either a prescription or a thorough and accurate response to this health questionnaire, which serves the function of a prescription. Before you purchase VitalSleep, we must make sure that you are at least 18 and that it is appropriate for you. VitalSleep is indicated only for simple snoring, and no other medical condition. VitalSleep is not responsible for damages or injuries that result from false or erroneous information provided by the purchaser.
How is my privacy protected?
We don't sell or trade with third parties in exchange for your personally identifying information for any reason. We share your personal info only when legally required. We retain your personal info for no more than 30 days after you request deletion. We only make public information you have explicitly given us permission to use, such as for testimonials or reviews. Learn more about how your privacy is protected via our TRUSTe
What if VitalSleep is not molded correctly?
If an error is made while fitting or molding VitalSleep, you may repeat the molding process up to three times. Bear in mind that overheating will damage your VitalSleep, so make sure it is cool before immersing it in boiling water. If you still have trouble, please let us know and we will guide you through the process or send you a free replacement: email@example.com
What if I order the wrong size?
If you believe you ordered the incorrect size VitalSleep we will gladly send you an alternate size free of charge.
What if my VitalSleep gets lost or damaged?
We will replace your VitalSleep Stop Snoring Mouthpiece free of charge, for any reason.
I am experiencing tooth or jaw pain. Is this normal?
When you first start using VitalSleep, you may experience some jaw or tooth discomfort as you adjust to your mouthpiece. This is due to a slight shift in the position of your bite. However, you should not experience physical pain in your teeth or your jaw. If you are in pain, stop using your mouthpiece immediately. Contact firstname.lastname@example.org for a refund and consult your doctor or dentist if it continues.
What if VitalSleep does not work for me?
We are so confident that VitalSleep will help you stop snoring that we offer a 30-day satisfaction guarantee policy. If you would like to return your device for a refund or free replacement, simply go to our Returns page and fill out the form. We will email you back with a Return Merchandise Authorization (RMA) number. Shipping fees paid by buyer are not refundable. Buyer is responsible for return shipping fees. Click Here to Order VitalSleep