Vital Sleep




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Frequently Asked Questions

RETURNS

We will replace it for free for you as each order comes with free replacements for 1 year. Simply email us at info@vitalsleep.com.

Please review the fitting instructions to ensure you obtain the best results.

Instruction Manual

ORDERING ONLINE

Unless otherwise directed by a dentist or physician, VitalSleep should only be used to reduce snoring.

Some medical professionals recommend mandibular advancement devices like VItalSleep to treat obstructive sleep apnea and you should speak to your medical doctor or dentist to determine if a product like VitalSleep is suitable for you. 

Yes we will take orders over the phone anytime 24/7. Please contact Cool-jams at 888-849-0013.
We accept American Express, Visa, Mastercard, Discover and Paypal as forms of payment. It is our policy to not charge your card until we confirm that your order has shipped. We do, however, obtain an authorization on your card at the time of your order for the full amount of your order. Please note that this may appear temporarily as a charge on your account statement, but it is an authorization only and usually will go away after 24-48 hours. We also obtain authorizations for the outstanding balance of your order if your order partially ships or b) the existing authorization is about to expire. Should the re-authorization not be successful, we will contact you for new payment information. If we are not able to obtain a valid authorization, we reserve the right to either cancel your order or charge your card for the outstanding balance of your order.
Once we receive your order, you will receive an order confirmation with a tracking link. The link will be updated with a tracking number when your order is shipped. You can use the link provided to check your order status at anytime.
After placing an order you will get a confirmation email within a few minutes. If you place an order with us and don't get a confirmation email check your "junk" mail folder - it will probably be there.
Our Cool-jams gift certificates are sent via email as soon as the order is confirmed. This is generally within a few minutes after the order has been placed. You can have the gift certificate sent to the purchaser or the recipient depending on which email address you put in the recipient box. Additionally you can add a personal message to the recipient. To redeem the gift card, you must enter the gift certificate code into the box labeled "promo code/ gift certificate". Please note that when the gift certificate is redeemed you must enter the entire sequence of numbers including the "@" symbol at the beginning of the number sequence.

SHIPPING

You will be able to view shipping charges before ordering by entering your shipping address, selecting the shipping method and then clicking "apply".

Ground shipping is $8.95 flat rate to all US states. Canada ground shipping rates start at $19 depending on the weight of the package. USA Ground in the Continental US (takes 3-10 days depending on location and weather conditions) Ground shipments to Hawaii can take up to 14 business days. Ground shipments to Canada usually take 6-12 days.

USPS Priority Mail (2-3 days) starts at $9.95 per order and goes up depending on weight of package and number of items ordered.

UPS Next Day Air takes 1 business day. UPS 2 day takes 2 business days. UPS 3 Day takes 3 business days and UPS Ground takes 3-10 business days depending on locations and weather conditions. UPS charges are calculated by weight and zip code. You will be able to view any shipping charges before the order is placed.

All International shipments (excluding Canada) are now processed through GlobelShopex our international shipping partner. Choose the international shipping option at check-out for all international orders. See info below.
US and Canada ground orders are shipped via USPS or UPS so if your USPS and UPS delivery addresses are different, please be sure to enter both addresses at check-out. Air (1-2 day) shipments are shipped via USPS. Next Day Air shipments are shipped via UPS Next Day. All in stock orders are shipped within 2 to 24 hours after the order is received except orders placed Friday afternoon through Sunday. Weekend orders will be shipped the following Monday. Please note, possible shipping delays during busy holiday time periods.

Bedding is shipped out of a different warehouse than our sleepwear. If bedding is a part of your order, you may receive two packages. Cool-jams ships worldwide to 150 countries. Note international shipping info below.
Select the "Free Ground Shipping US" option at check-out for free shipping within the continental US on your entire order. This offer does not include states or US territories outside the continental US. Choose an alternate shipping option when shipping outside the continental US. You will be able to view all shipping charges during checkout by entering your shipping address, selecting the shipping method and clicking the "apply" button. Shipping time for Free Economy is 3-10 days depending on specific location and weather conditions.
Cool-jams Sleepwear has partnered with a trusted third-party company, GlobalShopex.com to fulfill orders for our international retail and wholesale customers. If you are a retail customer, simply put any items you wish to purchase in your shopping cart and choose the "International Checkout" option. The items will automatically be transferred to the GlobalShopex cart. You may pay with international credit cards, PayPal and bank wire transfers. GlobalShopex will process your payment and guarantee delivery. Once your order is completed, all inquiries should be directed to GlobalShopex at customerservice@globalshopex.com, 786-314-7144 or GlobalShopex Customer Service Department.

Please note that if you wish to become one of our Cool-jams International Wholesalers, use the contact form at the top of this page to request more information about Cool-jams International Wholesale opportunities.

Shipping costs may vary considerably based on four factors:
• Order size & weight
• Destination Country
• Shipping preference
• Duties and taxes collected by your government

These are determined during the checkout process. To see the shipping costs for your specific order, please continue shopping and begin your checkout.

We ship to over both retail and wholesale orders to 150 countries and we provide international customer support in multiple languages via phone (including local international phone numbers) chat and email.
We are not responsible for shipping delays that are a result of credit card/billing problems, weather conditions, product availability delays, or order changes made after the order has been placed. If your order is confirmed, you can expect the following delivery times.

Ground US/Free Economy: If your order is placed M-F, your order will usually leave our facility either the same business day or the next business day. Weekend orders are shipped the following Monday. Normal shipping time is 3-10 business days (depending on specific location and weather conditions). Ground shipments to Hawaii and Canada can take up to 14 business days. See international shipping for all other countries.

Priority Mail: This shipping method takes 2-3 business days and is shipped via USPS Priority Mail. If your order is placed M-F the order will be shipped the same business day or next business day depending on when the order is received. Weekend orders will be shipped the following Monday.

Air US: If your order is placed M-F, your order will leave our facility either the same business day or the next business day depending on when the order is received. Air US shipments are shipped via USPS Express Mail. Normal air shipping is 1-2 days in the US. Weekend orders will be shipped the following Monday.

UPS Next Day: If your order is placed M-F, your order will leave our facility either the same business day or the next business day. Shipping time is 1 business day. Weekend orders will be shipped the following Monday.

UPS 2 Day: If your order is placed M-F, your order will leave our facility either the same business day or the next business day. Shipping time is 2 business days. Weekend orders will be shipped the following Monday.

UPS 3 Day: If your order is placed M-F, your order will leave our facility either the same business day or the next business day. Shipping time is 3 business days. Weekend orders will be shipped the following Monday.

UPS Ground: If your order is placed M-F, your order will leave our facility either the same business day or the next business day. Shipping time is 5-7 business days. Weekend orders will be shipped the following Monday.

International Orders: Shipping time for international orders typically take 7-14 days depending on the destination.

PRODUCT INFO

Unless otherwise directed by a dentist or physician, VitalSleep should only be used to reduce snoring.

Some medical professionals recommend mandibular advancement devices like VItalSleep to treat obstructive sleep apnea and you should speak to your medical doctor or dentist to determine if a product like VitalSleep is suitable for you. 

Yes we will take orders over the phone anytime 24/7. Please contact Cool-jams at 888-849-0013.
We accept American Express, Visa, Mastercard, Discover and Paypal as forms of payment. It is our policy to not charge your card until we confirm that your order has shipped. We do, however, obtain an authorization on your card at the time of your order for the full amount of your order. Please note that this may appear temporarily as a charge on your account statement, but it is an authorization only and usually will go away after 24-48 hours. We also obtain authorizations for the outstanding balance of your order if your order partially ships or b) the existing authorization is about to expire. Should the re-authorization not be successful, we will contact you for new payment information. If we are not able to obtain a valid authorization, we reserve the right to either cancel your order or charge your card for the outstanding balance of your order.
Once we receive your order, you will receive an order confirmation with a tracking link. The link will be updated with a tracking number when your order is shipped. You can use the link provided to check your order status at anytime.
After placing an order you will get a confirmation email within a few minutes. If you place an order with us and don't get a confirmation email check your "junk" mail folder - it will probably be there.
Our Cool-jams gift certificates are sent via email as soon as the order is confirmed. This is generally within a few minutes after the order has been placed. You can have the gift certificate sent to the purchaser or the recipient depending on which email address you put in the recipient box. Additionally you can add a personal message to the recipient. To redeem the gift card, you must enter the gift certificate code into the box labeled "promo code/ gift certificate". Please note that when the gift certificate is redeemed you must enter the entire sequence of numbers including the "@" symbol at the beginning of the number sequence.

COMPANY INFO

Unless otherwise directed by a dentist or physician, VitalSleep should only be used to reduce snoring.

Some medical professionals recommend mandibular advancement devices like VItalSleep to treat obstructive sleep apnea and you should speak to your medical doctor or dentist to determine if a product like VitalSleep is suitable for you. 

Yes we will take orders over the phone anytime 24/7. Please contact Cool-jams at 888-849-0013.
We accept American Express, Visa, Mastercard, Discover and Paypal as forms of payment. It is our policy to not charge your card until we confirm that your order has shipped. We do, however, obtain an authorization on your card at the time of your order for the full amount of your order. Please note that this may appear temporarily as a charge on your account statement, but it is an authorization only and usually will go away after 24-48 hours. We also obtain authorizations for the outstanding balance of your order if your order partially ships or b) the existing authorization is about to expire. Should the re-authorization not be successful, we will contact you for new payment information. If we are not able to obtain a valid authorization, we reserve the right to either cancel your order or charge your card for the outstanding balance of your order.
Once we receive your order, you will receive an order confirmation with a tracking link. The link will be updated with a tracking number when your order is shipped. You can use the link provided to check your order status at anytime.
After placing an order you will get a confirmation email within a few minutes. If you place an order with us and don't get a confirmation email check your "junk" mail folder - it will probably be there.
Our Cool-jams gift certificates are sent via email as soon as the order is confirmed. This is generally within a few minutes after the order has been placed. You can have the gift certificate sent to the purchaser or the recipient depending on which email address you put in the recipient box. Additionally you can add a personal message to the recipient. To redeem the gift card, you must enter the gift certificate code into the box labeled "promo code/ gift certificate". Please note that when the gift certificate is redeemed you must enter the entire sequence of numbers including the "@" symbol at the beginning of the number sequence.

ORDERING ONLINE

Unless otherwise directed by a dentist or physician, VitalSleep should only be used to reduce snoring.

Some medical professionals recommend mandibular advancement devices like VItalSleep to treat obstructive sleep apnea and you should speak to your medical doctor or dentist to determine if a product like VitalSleep is suitable for you. 

Yes we will take orders over the phone anytime 24/7. Please contact Cool-jams at 888-849-0013.
We accept American Express, Visa, Mastercard, Discover and Paypal as forms of payment. It is our policy to not charge your card until we confirm that your order has shipped. We do, however, obtain an authorization on your card at the time of your order for the full amount of your order. Please note that this may appear temporarily as a charge on your account statement, but it is an authorization only and usually will go away after 24-48 hours. We also obtain authorizations for the outstanding balance of your order if your order partially ships or b) the existing authorization is about to expire. Should the re-authorization not be successful, we will contact you for new payment information. If we are not able to obtain a valid authorization, we reserve the right to either cancel your order or charge your card for the outstanding balance of your order.
Once we receive your order, you will receive an order confirmation with a tracking link. The link will be updated with a tracking number when your order is shipped. You can use the link provided to check your order status at anytime.
After placing an order you will get a confirmation email within a few minutes. If you place an order with us and don't get a confirmation email check your "junk" mail folder - it will probably be there.
Our Cool-jams gift certificates are sent via email as soon as the order is confirmed. This is generally within a few minutes after the order has been placed. You can have the gift certificate sent to the purchaser or the recipient depending on which email address you put in the recipient box. Additionally you can add a personal message to the recipient. To redeem the gift card, you must enter the gift certificate code into the box labeled "promo code/ gift certificate". Please note that when the gift certificate is redeemed you must enter the entire sequence of numbers including the "@" symbol at the beginning of the number sequence.

Toll Free Orders 24/7

1-866-753-3780 Customer Service Contact Form >

Frequently Asked Questions