Vital Sleep




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Frequently Asked Questions

GUARANTEE

We will replace it for free for you as each order comes with free replacements for 1 year. Simply email us at info@vitalsleep.com.

Every order includes free replacments for 1 year for any reason. Please click here to request your free replacement. You may also email us at support@vitalsleep.com. Please include the reason for the free replacement.

Try VitlSleep for 60 days. If you are not happy with it we will refund your purchase price.

ORDER QUESTIONS

Yes! Please call our automated sales line at 1-866-753-3780, 24 hours a day. Our direct customer support line is 1-570-359-4886 and we are available from 9am - 8pm eastern time. Our email address is support@vitalsleep.com

We accept Americna Express, Visa, Mastecard, Discover and Paypal as forms of payment. All totals are in USA dollars. .
Since VitalSleep is a medical device there are no sales tax in the USA.

For orders shipped outside the USA, your country may charge you a duty fee prior to your order being delivered.
Once we ship your order you will receive an shipping confirmation email with a tracking link. The link will be updated with a tracking number. You can use the link provided to check your order status at anytime. You will also receive an order confirmation email when you order has been completed.

SHIPPING

Your order will ship the same business day when ordered by 3pm Eastern Time.
  • USPS First Class Mail - $7.95 flat rate. Delivery time 3-5 days.
  • USPS Priority Mail - $9.95 flat rate. Delivery time 2-3 days. For USA orders only.
  • International Airmail (Outside USA) - $9.95 flat rate. Delivery time 7-10 days.
Yes! We ship to most international countries for a flat rate of $9.95 USD. Your will receive your order in approximately 7-10 days.

PRODUCT INFO

Your VitalSleep device is durable and will last approximately 1-2 years with normal use. Longevity is dependent upon frequencey of use and each user's individual conditions. We will replace your device for free for up to 1 year for any reason.

Yes. VitalSleep opens up to 25 degrees to help snorers who sleep with their mouth's open.

You can also request a free jaw support strap by emailing us at support@vitalsleep.com.
Although VitalSleep is for the treatment of snoring, some users do receive protection from teeth grinding (bruxism).
VitalSleep is for the treatment of simple snoring. Some medical professionals recommend mandibular advancement devices like VitalSleep for the treatment of obstructive sleep apnea and you should speak to your medical doctor to determine if a product like VitalSleep is suitable for you.
VitalSleep is available in two sizes. Men should order the regular size and women should order the small size.

We offer free size exchanges for any reason.
Sorry however we currently do not accept medical insurance.

COMPANY INFO

Unless otherwise directed by a dentist or physician, VitalSleep should only be used to reduce snoring.

Some medical professionals recommend mandibular advancement devices like VItalSleep to treat obstructive sleep apnea and you should speak to your medical doctor or dentist to determine if a product like VitalSleep is suitable for you. 

Yes we will take orders over the phone anytime 24/7. Please contact Cool-jams at 888-849-0013.
We accept American Express, Visa, Mastercard, Discover and Paypal as forms of payment. It is our policy to not charge your card until we confirm that your order has shipped. We do, however, obtain an authorization on your card at the time of your order for the full amount of your order. Please note that this may appear temporarily as a charge on your account statement, but it is an authorization only and usually will go away after 24-48 hours. We also obtain authorizations for the outstanding balance of your order if your order partially ships or b) the existing authorization is about to expire. Should the re-authorization not be successful, we will contact you for new payment information. If we are not able to obtain a valid authorization, we reserve the right to either cancel your order or charge your card for the outstanding balance of your order.
Once we receive your order, you will receive an order confirmation with a tracking link. The link will be updated with a tracking number when your order is shipped. You can use the link provided to check your order status at anytime.
After placing an order you will get a confirmation email within a few minutes. If you place an order with us and don't get a confirmation email check your "junk" mail folder - it will probably be there.
Our Cool-jams gift certificates are sent via email as soon as the order is confirmed. This is generally within a few minutes after the order has been placed. You can have the gift certificate sent to the purchaser or the recipient depending on which email address you put in the recipient box. Additionally you can add a personal message to the recipient. To redeem the gift card, you must enter the gift certificate code into the box labeled "promo code/ gift certificate". Please note that when the gift certificate is redeemed you must enter the entire sequence of numbers including the "@" symbol at the beginning of the number sequence.

ORDERING ONLINE

Unless otherwise directed by a dentist or physician, VitalSleep should only be used to reduce snoring.

Some medical professionals recommend mandibular advancement devices like VItalSleep to treat obstructive sleep apnea and you should speak to your medical doctor or dentist to determine if a product like VitalSleep is suitable for you. 

Yes we will take orders over the phone anytime 24/7. Please contact Cool-jams at 888-849-0013.
We accept American Express, Visa, Mastercard, Discover and Paypal as forms of payment. It is our policy to not charge your card until we confirm that your order has shipped. We do, however, obtain an authorization on your card at the time of your order for the full amount of your order. Please note that this may appear temporarily as a charge on your account statement, but it is an authorization only and usually will go away after 24-48 hours. We also obtain authorizations for the outstanding balance of your order if your order partially ships or b) the existing authorization is about to expire. Should the re-authorization not be successful, we will contact you for new payment information. If we are not able to obtain a valid authorization, we reserve the right to either cancel your order or charge your card for the outstanding balance of your order.
Once we receive your order, you will receive an order confirmation with a tracking link. The link will be updated with a tracking number when your order is shipped. You can use the link provided to check your order status at anytime.
After placing an order you will get a confirmation email within a few minutes. If you place an order with us and don't get a confirmation email check your "junk" mail folder - it will probably be there.
Our Cool-jams gift certificates are sent via email as soon as the order is confirmed. This is generally within a few minutes after the order has been placed. You can have the gift certificate sent to the purchaser or the recipient depending on which email address you put in the recipient box. Additionally you can add a personal message to the recipient. To redeem the gift card, you must enter the gift certificate code into the box labeled "promo code/ gift certificate". Please note that when the gift certificate is redeemed you must enter the entire sequence of numbers including the "@" symbol at the beginning of the number sequence.

Toll Free Orders 24/7

1-866-753-3780 Customer Service Contact Form >
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